Welcome to Teyvat Factory! 

The All in One stop for the Travelers searching for Awesome Products at a reasonable price. Explore the biggest Store and dive into the vast sea of exceptional Merchandise, Coming 'Straight Outta Teyvat'.

We currently are affected with the Covid restriction hence, your products and refund requests might get delayed a bit, but, rest assured we are working hard to provide you with the best service possible. Thank You for your cooperation.

Policy

Majority of our products have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through our email. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

After the return has been processed, you will be asked to provide the Customer Care with the pictures of the product to support the claim/reason of return/refund. After reviewing, you will be asked to ship the package back to us. Please refer to the "Non Returnable" section before making your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. (This doesn't include the Boxes, packages outer covering and cases)

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. We do not accept returns for Figurines (Code:TF193), the only acceptable return related to Figurines is in the case of damage in transit or misprint. Please get in touch if you have questions or concerns about your specific item. We do not accept returns for Clothing Accessories in case of a size/fit issue (Code:TF880). Only acceptable returns related to Clothing accessories/Apparels is, in case of Damaged/Defective Product (Code:TF104) or Printing Mistakes(Code:TF703).

Code:TF738 (Quality not as expected in comfort/dimension/colour/shade/material) doesn't fall under our return policy either. Precise details and reviews are available on our website for customers to read and refer before making a purchase. Please note, the dimensions of the products are approximate and may have a slight difference of a few centimeters. The colour on the website might look different due to screen and lighting. Some details of our unofficial products are handcrafted, which may result in minor imperfections such as slight shade variations, small spots, subtle marks, or minimal stitching inconsistencies. In case of Prominent inconsistencies and defects that totally afect the quality of the product, the product is eligible for a replacement.

Shipping merchandise takes time and can be delayed due to various reasons, hence we do not guarantee precise delivery time. Delayed Delivery (Code: TF692) doesn't fall under our return policy. We do not accept returns for pre-custom manufactured limited edition products (Code: TF078). Only acceptable returns related to pre-sale/limited editions is, in case of Damaged/Defective Product received.

Unfortunately, we cannot accept returns on pre-sale items or gift cards.

Exchanges/Return
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return/Exchange of Clothing accessories in case of Code TF880 will not be accepted, as a detailed size chart is available for the customers to refer before making a purchase.

Refunds
After initiating the return request via our Email Support, we will notify after the warehouse team has inspected your return, and inform you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please note that it may take some time for your bank or credit card company to complete the transaction.

To proceed with a refund, buyers must provide the required images or documentation related to the return claim. If no response is received within 10 days of initiating the refund request, the process will be automatically closed.

Pre-Order Limited Edition Products:
Orders for limited edition pre-order items cannot be canceled, as these products are manufactured only after reaching a required minimum bulk quantity. Production and delivery times for these items are exceptionally long. In the event that the minimum production quantity is not met, resulting in the inability to begin production, refunds will be issued. However, once production has started, the purchase amount is non-refundable. Please note that pre-order products may take over 50 days to be delivered.

Gift Items:
Gift Bags, Gift Cards, and Gift Boxes cannot be canceled or refunded once they have been assembled and shipped.

False Refund Claims and Disputes

False claims will not be entertained. Once the refund request has been processed, you will be asked by the Customer Care associates to share a few pictures of the product from the places/angles the product is defective. The box, cases and covers do NOT come under the defective category as the Box/cases/covers can be damaged due to shipping. If Customer Care approves of the issues and pictures relevant to the problem stated, Teyvat Factory will happily refund the total amount after the Return is completed. You are requested to respond to Teyvat Care emails and provide necessary details in order to proceed with the Refund Process. Failing to do so will automatically close the refund request and will not be re-initiated.